At Summer Wear Shop, we want you to be as stoked about your gear as you are about hitting the waves. If something isn’t quite right, we’ve made returns and exchanges as easy as catching a morning swell.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we can’t accept returns on:

  • Swimsuits (unless defective)
  • Sandals (unless defective)
  • Sunglasses (unless defective)

Defective items will be replaced at no cost – just contact our crew at [email protected].

How to Return or Exchange

Follow these simple steps to ride the return wave:

  1. Submit Your Request
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval
    Our crew will review your request within 2 business days and email you a Return Authorization Number (RAN) and shipping instructions.
  3. Ship It Back
    Package your items securely (we recommend using the original packaging) and include your RAN clearly marked on the outside. Send to:
    Summer Wear Shop Returns
    2414 Coleman Avenue
    San Diego, US 92123
  4. Get Your Refund or Exchange
    Once we receive and inspect your return (allow 3-5 business days for processing):
    • Refunds: Will be issued to your original payment method within 5-7 business days
    • Exchanges: We’ll ship your new item within 1-2 business days

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product. We recommend using a trackable shipping service as we can’t be responsible for items lost in transit.

Refund Details

Your refund will include:

  • The item price
  • Original shipping costs (if returning the entire order)

Note: Original payment processing fees and return shipping costs are non-refundable.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Summer Wear Shop Crew,

I’d like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return: [Item Name], [Color], [Size] Reason: [Too small/Too large/Defective/Other] Request: [Refund/Exchange for [Item Name, Color, Size]]

Please let me know next steps. Thanks for your help!

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For our global surf family outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Still Have Questions?

Our customer service crew is always happy to help you navigate the return process. Reach out at:

Email: [email protected]
Mail: Summer Wear Shop, 2414 Coleman Avenue, San Diego, US 92123

Now get back to what really matters – finding your perfect wave and the gear to match!