FAQ

We cater to sun-seeking adventurers and coastal lifestyle enthusiasts worldwide! Our target customers are:

• Surfers and beach lovers who need performance gear
• Travelers preparing for tropical vacations
• Fashion-conscious individuals who love laidback, coastal style
• Outdoor enthusiasts who value sun protection and comfort

From dawn patrol in Sydney to sunset cocktails in Santorini, we’ve got your coastal wardrobe covered.

Born where the sun meets the surf in San Diego, we combine:

• Performance fabrics tested by real surfers
• Coastal-inspired fashion that transitions from beach to street
• Global shipping designed for wave chasers
• Products packed by team members who actually use our gear

Every package we send is protected from salt air and humidity during transit – because we understand coastal living.

Our coastal wardrobe essentials include:

• Surf Essentials: Boardshorts, Swimsuits, Rashguards, Shortboards
• Beachwear: T-Shirts, Shirts, Shorts, Sandals
• Coastal Accessories: Sunglasses, Hats
• Performance Gear: Jackets, Shoes for water sports
• Women’s Coastal Fashion: Dresses, Skirts, Swimsuits

All designed to keep you looking and feeling great in the sun and surf.

Absolutely! Our performance line (boardshorts, rashguards, swimsuits) is designed by surfers for surfers with:

• Quick-dry, saltwater-resistant fabrics
• UPF sun protection
• Reinforced stitching for durability
• Comfortable fits that stay put in waves

Our fashion pieces are perfect for beachside relaxation after your surf session.

We ship globally to over 50,000 sun chasers worldwide! However, delivery to some Asian and remote locations may require additional time or fees (we’ll notify you if this applies to your order).

We offer two shipping methods to match your coastal lifestyle:

• ⚡ Standard Express (10-15 Days): $12.95 worldwide via DHL/FedEx (excluding remote areas)
• 🌊 Free Global Shipping (15-25 Days): Free for orders over $50 via EMS (includes limited-edition coastal lifestyle guide!)

All orders are processed within 1-2 business days (excluding weekends/holidays).

You’ll receive a tracking number the moment your package “hits the waves” (aka leaves our warehouse). This will be sent to your registered email address. If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us at [email protected].

We offer 15-day returns from delivery date because we believe coastal fashion should fit as perfectly as your favorite surf spot. To initiate a return:

1. Email our crew at [email protected] within 15 days of receiving your order
2. Include your order number and reason for return
3. We’ll provide return instructions and address
4. Once received, we’ll process your refund within 5 business days

Items must be unworn, unwashed, and in original condition with tags attached.

Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return policy) and placing a new order for the item you’d like instead. For urgent situations, email us at [email protected] and our crew will do our best to accommodate you!

We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through encrypted channels.

Absolutely! Use code WELCOME30 at checkout for 30% off your first order – because great delivery should start with great savings.

If you’ve forgotten your password:

1. Click “Forgot Password” on the login page
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Follow the instructions to create a new password

If you don’t receive the email within 10 minutes, please check your spam folder or contact us at [email protected].

Our customer crew is always ready to help! You can reach us at:

• Email: [email protected]
• Mail: 2414 Coleman Avenue, San Diego, US 92123

We typically respond to emails within 24 hours (excluding weekends and holidays).

Currently, we operate exclusively online from our surfside headquarters in San Diego. This allows us to keep costs down and pass the savings on to our global community of sun chasers!